Process Manager - Customer Care

About the role

This position is responsible for end-to-end account management, focusing on process adherence, client relationship management, and effective operational oversight to achieve organizational objectives and enhance customer satisfaction.

What you'll do

• Oversee Project Management by Coordinating Operational Tasks and Ensuring Timely Completion of Onboarding Projects
• Formulate And Monitor Key Result Areas for Team Leaders and Members, Conducting Regular Performance Appraisals and Feedback Sessions to Enhance Team Effectiveness and…
• Ensure Adherence to Attendance Records and Login Times, Proactively Managing Unscheduled Absences to Maintain Team Performance and Operational Efficiency
• Cultivate And Manage Client Relationships, Focusing on Revenue Generation and Ensuring Client Satisfaction Through Effective Communication and Resolution of Customer…
• In-Depth Understanding Operations Management Principles and Practices

What you need

• Customer service
• Performance management
• Client relationship
• Communication
• Any graduate