Process Manager - Customer Service

About the role

You’ll shape the service experience, drive performance on calls, emails, and chats, and ensure your team combines empathy with accuracy in every interaction. This is a night‑shift leadership role based in Mumbai, where your ability to manage client relationships, mentor team members, and streamline processes will directly fuel operational excellence and client satisfaction.

What you'll do

• Process Manager – Service Center (HR & Customer Operations) Mumbai | Night Shifts | Up to ₹17 LPA | 10–15 Years ExperienceAbout the RoleLead the heartbeat of our service…
• Shape the service experience, drive performance on calls, emails, and chats, and ensure your team combines empathy with accuracy in every interaction
• Conduct sample audits, deliver feedback, and refine communication standards
• Process Excellence: Identify bottlenecks, implement process improvements, and leverage tools like MS Outlook and Excel to track metrics and report on service delivery

What you need

• 10–15 yrs of experience
• Customer service
• Performance management
• Escalation handling
• HR operations
• Data privacy
• Communication
• Any graduate

What you get

• Up to ₹17 L a year