Process Manager - Voice

About the role

The key job purpose is to deliver specific assigned SLAs such as CSAT through the team, uphold process adherence and compliance, manage team attrition, spearhead training development and initiatives, promote team engagement, provide regular updates, address and resolve team issues and concerns, and perform regular team reviews.

What you'll do

• Need To Ensure All The Daily Deliverables Are Delivered On Time And With Agreed Accuracy As Per The Sla. Needs To Ensure The Process Is Managed As Per The Terms Of The…
• Forecast The Rolling Revenue Every Month And Ensure This Is Meet. Ensure Cost Is Managed Efficiently As Per Agreed Targets. From Growth Point Of View To Look Out For New…
• Ensure Attrition And People Growth Are Managed Efficiently. Attrition Should Be With In The Given Target. To Ensure Resources Are Up Skilled With Training And…
• Ensure Teams Goals Are Aligned With Organization Goals At Large. Different Management Initiatives Are Run Efficiently With The Team And To Achieve The Desired Results
• All Regulatory And Risk Controls Are Compliant With As Per The Process Requirement. In Case Of Any Additional Controls Required

What you need

• Any graduate