Product Complaints Analyst 2

About the role

In this cross functional Quality role, the Product Complaint Analyst 2 will be responsible for processing complaints related to on-market medical devices. This position is responsible for processing complaints which includes, documenting, evaluating and facilitating cross functional discussions with SMEs and ensuring that customer feedback is appropriately evaluated.

What you'll do

• Conduct review of complaints for regulated products in a timely manner
• Identify, and triage potential adverse events and/or field actions and escalate to the QA Complaint leadership team in a timely manner
• Participate in monitoring the QA Complaint Handling inbox and conduct tasks associated with rotational “monitor” activities
• Ensure adequacy and accuracy of complaint records
• Support Global complaints for case handling audits, when necessary

What you need

• 2–5 yrs of experience
• Complaint handling
• MS Office
• Communication
• B.Tech or B.E.