Product Support Analyst

About the role

Resolve customer and production issues for athenahealth’s interoperability network by combining technical support skills with clear communication as a Product Support Analyst in Chennai, India . You will support interface and workflow stability, troubleshoot problems, and use your capability to help investigate and validate production data.

What you'll do

• Provide technical support by investigating reported issues across interfaces and production workflows
• Troubleshoot interface and data flow problems using logs, diagnostic outputs, and established support procedures
• Communicate status updates, findings, and next steps clearly to internal stakeholders and vendors when applicable
• Analyze production data to identify symptoms, patterns, and likely root causes
• Document investigation steps, results, and resolutions in required support records and knowledge bases

What you need

• 1–3 yrs of experience
• Troubleshooting
• SOP writing
• SQL
• Any graduate