Product Support Spec

About the role

Under general supervision, provide in depth knowledge and support to various internal product and sales teams.

What you'll do

• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group
• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses
• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product…
• Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items
• Provide administrative support and respond to sales rep questions as needed

What you need

• 1–4 yrs of experience
• Diploma