Product Support Specialist

About the role

As a Product Support Specialist, you will be the first responder to customer queries across channels. You’ll troubleshoot issues, guide users across the platform, and ensure high-quality resolutions, while helping us scale support via documentation and automation. This is a customer-facing, high-empathy, fast-response role, ideal for someone who thrives under pressure, loves problem-solving, and finds satisfaction in helping users succeed.

What you'll do

• Tactical Support & Troubleshooting
• Respond to real-time customer queries through Intercom chat, support tickets, or Slack channels
• Identify, diagnose, and resolve issues related to event setup, platform navigation, and integrations
• Collaborate with Product and Engineering on critical or unknown bugs
• Platform Navigation & Guidance

What you need

• 1–3 yrs of experience
• Zendesk
• Freshdesk
• Troubleshooting
• Chat support
• EDR
• Figma
• Any graduate

Good to have

• Grafana