Analyst - Programs, Customer Service & Aftermarket
RTX·Bengaluru
- Can I apply
- Needs B.Tech or B.E. · 0–2 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On RTX's own site
Early: posted 1 h ago on their own site
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About the role
As a Product Technical Specialist, you will be the trusted technical expert for our customers, ensuring they have a seamless and reliable experience with our SaaS platform. This role is for a natural problem-solver who thrives on diving deep into complex technical issues.
What you'll do
- Provide high-quality, real-time technical support to customers via phone, email, and chat, managing multiple issues simultaneously
- Lead technical troubleshooting sessions with customer IT teams, diagnosing and resolving complex issues related to networking (VPNs, firewalls, whitelisting)
- Utilize Zendesk to manage, prioritize, and document customer support tickets from initial contact through to resolution
- Analyze application and server logs to identify bugs, performance bottlenecks, and the root cause of failures
- Collaborate directly with Engineering teams to escalate and resolve deep technical issues, acting as the customer advocate
What you need
- 4–7 yrs of experience
- Customer service
- Zendesk
- AWS
- Firewalls
- TCP/IP
- Compensation and benefits
- B.Tech or B.E. or B.Sc or BCA
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