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Production Support Analyst

Endpoint Clinical·Hyderabad

Pay not stated2–4 yrsFull-time
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About the role

Production Support Analyst at Endpoint Clinical. Provide excellent customer service to end users of endpoint IRT systems.

What you'll do

  • Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe
  • Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
  • Escalate to internal teams when issues cannot be resolved within the support team
  • Review data change requests for clarity, completeness and impact
  • Collaborate with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request

What you need

  • 2–4 yrs of experience
  • Troubleshooting
  • SQL
  • Ticketing tools
  • B.Sc or BA

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