Production Support - AVP

About the role

We are seeking an experienced Assistant Vice President (AVP) – Production Support to lead the Production Support function for a strategic Capital Markets platform supporting Global Markets Back Office Operations , with a primary focus on Derivatives Settlements and Post-Trade Processing .

What you'll do

• Production Support & Service Management
• Lead end-to-end production support for business-critical Capital Markets applications, ensuring high availability and operational stability
• Own Major Incident Management, Problem Management, Event Management, and Production Support processes following ITIL best practices
• Drive rapid restoration of services during production incidents while ensuring timely business communication and stakeholder updates
• Coordinate cross-functional teams including Development, Infrastructure, Database, Middleware, Network, and Business Operations to resolve production issues

What you need

• 10–18 yrs of experience
• ITIL
• Linux
• Windows Server
• ServiceNow
• Troubleshooting
• Capital markets
• Any graduate

Good to have

• JIRA
• Treasury
• Reconciliation
• Operational risk
• Root cause analysis
• SQL