Production Support Manager

About the role

As Production Support Manager, you’ll take end-to-end ownership of Production Support outcomes for a regional cluster (e.g., UK / EU / APAC / NAM) delivered from our Global India Hub. You’ll lead talented teams across multiple platforms, set the operational rhythm, and partner closely with global stakeholders to keep our services stable, resilient, and continuously improving.

What you'll do

• Regional Ownership & Service Delivery
• Own Production Support delivery for your region from the India Hub—across platforms, teams, and priorities
• Set a consistent, ITIL-aligned approach to incident, problem, and change management to protect stability and customer outcomes
• Track and improve service performance through clear ownership of SLAs, KPIs, incident trends, and operational health
• Balance demand, capacity, and cost—driving smarter planning, prioritization, and productivity

What you need

• 10–18 yrs of experience
• ITIL
• Operational risk
• SOP writing
• Any graduate

Good to have

• Learning and development