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Program Manager

Birlasoft·Hyderabad

Pay not stated8–12 yrsFull-time
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About the role

Production Support / Service Delivery Lead | 8-12 Years Experience Lead mission-critical Production Support engagements in a 24x7 support environment. Manage client relationships and ensure high customer satisfaction. Drive SLA adherence, service governance, and operational excellence. Handle incident, problem, and change management processes effectively.

What you'll do

  • Lead mission-critical Production Support engagements in a 24x7 support environment
  • Manage client relationships and ensure high customer satisfaction
  • Drive SLA adherence, service governance, and operational excellence
  • Handle incident, problem, and change management processes effectively
  • Conduct root cause analysis and implement preventive actions

What you need

  • 8–12 yrs of experience
  • Change management
  • Agile
  • Process improvement
  • Project management
  • Root cause analysis
  • Any graduate

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