Program Manager

About the role

Looking for a Program Manager who is a team player and is extremely detail-oriented. They are someone with experience working in start-ups and have technical proficiency with over-the-top organizational and time management skills. They are adaptable and flexible to take up different tasks and are responsible for developing and engaging a community of instructors through various channels.

What you'll do

• Provide ongoing support to Guides to foster retention, guide satisfaction and a sense of belonging
• Observe online classes and provide feedback to Guides; recommend changes to the Guide team
• Quality control over class curriculums, including updating and reviewing content with Guides and the Product team
• Source and develop new class ideas from Guide community, learners, partners, and others; Collaborate with team to build and manage a pipeline of vetted ideas
• Establish and implement processes for more efficient operations and positive guide experience and quality classes

What you need

• 2–5 yrs of experience
• Excel
• Terraform
• Tableau
• Online teaching
• Any graduate