Program Manager I, Seller Success and Mobile

About the role

The EM SX team is looking for a detail-oriented and proactive Program Manager to own and drive the end-to-end lifecycle of WhatsApp template communications for Selling Partners across Emerging Markets. This role sits at the intersection of operational excellence, seller communication strategy, and technical coordination — ensuring every WhatsApp message delivered to our sellers meets the highest bar for quality, compliance, and customer experience.

What you'll do

• WhatsApp Template Intake & SX Bar Raising
• Own the end-to-end intake process for WhatsApp template requests from stakeholder teams across WW Stores
• Serve as the SX bar raiser — review template content for tone, clarity, compliance, and alignment with seller communication principles
• Partner with content, legal, and product teams to ensure templates meet brand guidelines and regulatory requirements
• Maintain a structured intake tracker and provide visibility to stakeholders on request status and timelines

What you need

• 2–5 yrs of experience
• Excel
• Data analysis
• Project management
• CRM
• SOP writing
• Performance management
• BBA or B.Tech or B.E.

Good to have

• SQL
• Stakeholder management
• Business analysis
• Lean manufacturing
• Six Sigma
• Root cause analysis