Program Manager, II

About the role

We are hiring a Program Manager to own the first line of defense (1LoD) Buyer Compliance controls for the Amazon Business (AB) Gift Card (GC) cohort of customers. This role will provide regional support for either Singapore (SG)/Japan (JP), Mexico (MX), or Europe (EU).

What you'll do

• Provide regional support for either Singapore (SG)/Japan (JP), Mexico (MX), or Europe (EU)
• Define and maintain the operating cadence, SLAs, and quality bar for KYC and SAM within the assigned region
• Establish and drive mechanisms to measure and improve control effectiveness, working across Compliance Officers, Machine Learning Scientists
• Collaborate with Risk Specialist Operations teams to investigate alerts and escalations, document findings, and determine filing requirements in parallel with 2LoD
• Partner with 2LoD regional compliance, legal, product, operations, and compliance officers to represent regional compliance status in business and risk reviews

What you need

• 3–6 yrs of experience
• Excel
• SQL
• Project management
• Process improvement
• KYC
• Machine learning
• Any graduate

Good to have

• Stakeholder management