Project Delivery and Customer Success Manager

About the role

We're looking for a Project Delivery and Customer Success Manager to lead the delivery of condition monitoring and predictive maintenance projects across India. To begin with, you'll deliver a portfolio of large-scale ecoCMS and ecoPITCH installations. As these projects move into ongoing monitoring services, your role will grow into technical account management, owning the long-term customer relationship, renewals and growth across the installed fleet.

What you'll do

• Taking ownership of projects after purchase order receipt, ensuring a complete handover from sales
• Building and maintaining project schedules, resource plans, budgets, risk registers and action trackers
• Coordinating supply chain teams to deliver sensing hardware and equipment to customer sites on schedule
• Planning installation and commissioning with engineering and field teams, confirming site readiness and safety requirements before mobilisation
• Completing commissioning records, customer training and formal acceptance or handover

What you need

• 5–8 yrs of experience
• Customer success
• Escalation handling
• Site execution
• Instrumentation
• Sales
• Upselling
• B.Tech or B.E.

Good to have

• CRM
• Cross-selling
• Salesforce
• Preventive maintenance