QDC Expert - Customer Support Representative

About the role

As a Customer Support Executive, your primary goal is to resolve customer issues quickly, accurately, and consistently , ensuring minimal disruption to their daily operations. You will handle day-to-day customer queries across channels such as WhatsApp, calls, and email, diagnose common issues, and provide clear and effective resolutions.

What you'll do

• You handle inbound customer queries across channels such as WhatsApp, calls, email, and remote sessions, ensuring quick and accurate responses
• You diagnose and resolve common issues related to product usage, payments, hardware (printers), and workflows
• You triage incoming queries effectively, categorize issues correctly, and escalate complex problems to the appropriate teams with clear context
• You reproduce customer-reported issues where required and log detailed tickets for the engineering team to ensure faster resolution
• You guide customers on basic product usage and workflows to help them resolve immediate issues and continue operations

What you need

• 1–3 yrs of experience
• Customer service
• Escalation handling
• Communication
• Any graduate

What you get

• ₹2.4 L–₹3.6 L a year