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QUALITY ANALYST – VOICE ADVANCED | INTERNATIONAL CUSTOMER SERVICELocation: KolkataProcess: Advanced Inbound / Blended Voice Customer CareDomain: Electricity & Gas UtilitiesShift: Rotational shifts, including night/graveyard shiftsJob SummaryWe are looking for an experienced Quality Analyst – Voice to monitor, evaluate and improve the quality of customer interactions for an international electricity and gas utilities process.The role will focus on call monitoring, quality evaluation, calibration,…
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