Quality Analyst

About the role

The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.

What you'll do

• Work Schedule : This is a 24/7 on-site role with rotating shifts, including night shifts
• Responsible for creating the documents and for compliances with respect to knowledge record retention/archival/deletion
• Develop knowledge articles, process maps and workflow notes using MS Visio, MS Excel, MS Word and MS PowerPoint
• Manage existing knowledge management practices, design new knowledge distribution policies, encourage knowledge sharing among staff
• Develop end-to-end finance process documentation, including SOPs, user guides, checklists and control matrices

What you need

• 4–7 yrs of experience
• Customer service
• Reconciliation
• Accounts receivable
• Accounts payable
• Record to report
• Root cause analysis
• Any graduate

Good to have

• ERP
• SAP
• SOP writing
• ISO 9001
• PowerPoint