highlisted
Sign in

Quality Analyst

Career Site·Mumbai

Pay not stated20–30 yrsFull-time
Apply on Career Site's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

As a Quality Analyst, you will play a crucial role in maintaining and improving the quality of our customer service operations. Your primary responsibility will be to assess and analyze interactions, providing valuable feedback to enhance the overall customer experience. By identifying areas for improvement and implementing best practices, you will contribute to the continuous growth and success of our team.

What you'll do

  • Play a crucial role in maintaining and improving the quality of our customer service operations
  • Conduct thorough quality assessments of customer interactions, including calls, emails, and chats
  • Provide constructive feedback to team members, highlighting areas of improvement and best practices
  • Analyze customer feedback and identify trends to enhance the overall customer experience
  • Collaborate with team leads and managers to develop and implement quality improvement initiatives

What you need

  • 20–30 yrs of experience
  • Customer service
  • MS Office
  • Problem solving
  • Any graduate

Similar jobs

License Owner, Mumbai

Stranger Soccer·Mumbai

Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Stranger Soccer's site: short form, ~5 min
Early: posted 1 h ago on their own site

Welcome Host

Jones Lang LaSalle Building Operations·Mumbai

Can I apply
Open to any education · 8–10 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Jones Lang LaSalle Building Operations' site: account needed, ~10–15 min
Early: posted 10 h ago on their own site

CCE

Career Site·Mumbai

Can I apply
Open to any education · 2–5 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Career Site's site: account needed, ~10–15 min
Early: posted 12 h ago on their own site

Customer Relationship Executive

Career Site·Mumbai

Can I apply
Needs Diploma · 20–30 yrs
Pay
Pay not stated
Source
From the company's careers page · yesterday
How to apply
On Career Site's site: account needed, ~10–15 min