Quality Analyst - Facility IP

About the role

Quality Analyst - Facility IP at Guidehouse. Plans, monitors, direct and evaluate QA production on a daily basis.

What you'll do

• Plans, monitors, direct and evaluate QA production on a daily basis
• Ensures that daily schedules are met and communicates with Director, and Coding Operations if situations occur that hinder meeting deadlines
• If system issues or other emergencies delay QA, an implement measures/schedules to return to established schedules at the earliest possible time
• This should be done closely with each quality specialist to ensure the needs are met and that satisfy our client requirements
• Responsible for ensuring that the QA communicates a valid, workable schedule for his or her client each week

What you need

• 5–9 years in customer support & success
• Audit
• Any graduate

Good to have

• PowerPoint