Quality Analyst – International Process

Gratitude·Pune

Pay not stated3–6 yrsFull-time

Apply on Gratitude's site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

Quality Analyst – Advanced International Voice ProcessLocation: KolkataExperience: 2–8 YearsProcess: Advanced Inbound / Blended Voice Customer CareShift: Rotational Shifts, Including Night / Graveyard ShiftsAbout the RoleWe are hiring an experienced Quality Analyst to monitor and improve customer interaction quality for an international electricity and gas utilities customer service process.The role involves call monitoring, quality evaluation, compliance assessment, calibration, root-cause…

What you need

3–6 yrs of experience
Voice process
Any graduate

Good to have

CRM
Customer service
Escalation handling
Root cause analysis
Six Sigma
Customer handling

Similar jobs

Chat Customer Service Specialist

Match Me Resume Match | Citi·Pune

Can I apply: Open to any education · 3–5 yrs
Pay: Pay not stated · Night shift
Source: From the company's careers page · today
How to apply: On Match Me Resume Match | Citi's site: account needed, ~10–15 min

Early: posted 1 h ago on their own site

Customer Service Executive

Muthoot Fincorp·Pune, Solapur +2 more

Can I apply: Open to any education · 0–4 yrs
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On Muthoot Fincorp's site: short form, ~5 min

Early: posted 2 h ago on their own site

Chat Customer Service Specialist

Citi·Pune

Can I apply: Open to any education · 3–5 yrs
Pay: Pay not stated · Night shift
Source: From the company's careers page · today
How to apply: On Citi's site: account needed, ~10–15 min

Early: posted 2 h ago on their own site

Customer Experience Consultant

Maersk GSC (India) P.L.·Pune

Can I apply: Open to any education · Fresher
Pay: Pay not stated
Source: From the company's careers page · today
How to apply: On Maersk GSC (India) P.L.'s site: account needed, ~10–15 min

Early: posted 3 h ago on their own site