Quality Analyst

About the role

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

What you'll do

• Build and maintain the answer key. Use your policy and enforcement expertise to create correctly labeled image cases for moderator training, QA
• Make final calls on disputed decisions. Blind-audit sampled cases and resolve disagreements between moderators, vendor QA, and automated systems
• Calibrate vendor QA teams. Measure vendor auditors’ accuracy against the answer key and lead calibration sessions to close gaps
• Find root causes and trends. Tag every error using a standard error taxonomy, and analyze quality data to find patterns, bottlenecks
• Recommend fixes. Write short briefs for weekly stakeholder reviews. Each brief should size the problem, describe its impact, and name the team best placed to fix it

What you need

• 3–6 yrs of experience
• Root cause analysis
• Customer service
• Escalation handling
• Communication
• Any graduate