Quality Analyst - Senior Executive

EXL·Pune

Pay not stated20–30 yrsFull-time

Apply on EXL's site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level Update Prompt with performance data to ensure timely and accurate reporting of SLAs Participate in calibration exercises on a regular basis to ensure consistency in measurement. Work closely with Trainer / SME and Operations team to conduct team huddles

What you'll do

Conduct Transaction Monitoring as per guidelines defined in the QSD
Provide feedback to associates based on monitoring results
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update Prompt with performance data to ensure timely and accurate reporting of SLAs