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Quality Analyst

TaskUs·Hyderabad

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Quality Analyst at TaskUs. Audit calls/interactions/transactions for aligned Teammates.

What you'll do

  • Audit calls/interactions/transactions for aligned Teammates
  • Coach Teammates for performance improvement (campaign specific)
  • Report performance for an aligned span on a daily/weekly/monthly basis
  • Provide inputs and basis audits for briefings and training which need identification
  • Partner with Team Leaders (TLs) in leading team meetings for metrics improvement

What you need

  • 1–3 years in customer support & success
  • Communication
  • Any graduate

Good to have

  • Customer service

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