Quality Analyst

Teleperformance (TP)·India

Pay not statedJunior levelFull-time

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About the role

Quality Analyst at Teleperformance (TP). Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors.

What you'll do

Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation
Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly
Be responsibility to meet Quality related service level monthly
Randomly monitor calls to ensure Client/TP standards are maintained

What you need

Customer service
Communication
Any graduate

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