Quality Analyst Trainee (Apprenticeship)

About the role

Provide day-to-day IT support for end-users including troubleshooting hardware, software, and network issues. Assist in user account creation, access management, and system administration tasks on a regular basis. Support enterprise applications (SharePoint, ERP, CRM, collaboration tools, etc.) by documenting processes, troubleshooting issues, and coordinating with vendors as needed.

What you'll do

• Provide day-to-day IT support for end-users including troubleshooting hardware, software, and network issues
• Assist in user account creation, access management, and system administration tasks on a regular basis
• Support enterprise applications (SharePoint, ERP, CRM, collaboration tools, etc.) by documenting processes, troubleshooting issues
• Participate in IT security activities including patch management, endpoint protection, and access reviews
• Monitor IT infrastructure performance (Data Center and Cloud – AWS/Azure) and escalate issues when required

What you need

• CRM
• ERP
• AWS
• Azure
• Any graduate

What you get

• ₹9.6k–₹20k a month