Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

About the role

The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.

What you'll do

• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems
• Investigate images/videos and provide recommended actions in accordance with SOPs
• Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues
• Identify patterns emerging from audits and contribute to process/program improvements
• Provide timely responses to stakeholders on related tasks as per SOP and SLA

What you need

• Last-mile delivery
• Analytics
• SOP writing
• Any graduate

Good to have

• SQL