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Quality Assurance Consultant I(Spanish Language expert)

Allstate·Pune

Pay not statedJunior levelFull-time
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About the role

And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.

What you'll do

  • Perform "Spanish & English" call audits & CTCs for the various supplier representatives using approved QC parameters, agreed sampling percentage
  • Lead internal and external calibration sessions to ensure audit variance remains within acceptable threshold
  • Analyze trends and behavior based on audit findings and report out impact on customer experience
  • Perform RCA & CAPA in collaboration with Ops TL or SME
  • Analyze quality data and share ideas/action plan to improve the current process & drive the improvement initiatives

What you need

  • 1–3 years in teaching & education
  • Root cause analysis
  • PowerPoint
  • Any graduate

Good to have

  • Voice process

What you get

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