Quality Assurance Specialist - Interpretation Services

About the role

The Quality Assurance Specialist for Interpretation Services assists in the provision of consistent quality interpretation/auditing services through the monitoring of the interpreter and contact center workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of interpreter/transaction monitoring performance.

What you'll do

• Monitors interpreter performance, working with supervisors to implement improvement plans
• Prepares quality reports by collecting, analyzing, and summarizing information and trends
• Prepares and conducts audit work in accordance with acceptable audit standards and plans
• A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time
• Prepares organization for formal and informal audits

What you need

• 3–6 yrs of experience
• AML
• Diploma or BBA