RB - Acquiring:Relationship Manager

About the role

The Service Relationship Manager (SRM) is responsible for resolution and closure of Customer Queries within TAT, Fee Recovery, Asset Recovery, Activation of Existing merchants of mapped base. The SRM is also responsible for retention of the customers by providing the best services and ensuring customer satisfaction.

What you'll do

• Responsible for servicing and maintaining strong relationships with the merchants
• Responsible for resolving customers' queries within TAT and eliminating financial risk
• Manage the mapped base of Merchant Acquiring Business
• Ensure high levels of customer satisfaction through excellent sales service
• Convert Low Transacting and Non-Transacting merchants and scale the volumes as per the Bank's mandate

What you need

• 5–8 yrs of experience
• Cross-selling
• Sales
• Customer service
• Due diligence
• Any graduate