RB - RP&F:Customer Experience and Technology Team

Axis Bank·Mumbai

Pay not stated5–8 yrsFull-time

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About the role

Ensure consistency, correctness of all customer interactions in the form of email/sms/welcome letters/whatsapp/physical letters Own the communication lifecyle of the customer - recommend changes in the process, content Document comprehensive Business requirement documents, alogn with BSG, to be shared with the technical team for development

What you'll do

Ensure consistency, correctness of all customer interactions in the form of email/sms/welcome letters/whatsapp/physical letters
Own the communication lifecyle of the customer - recommend changes in the process, content
Engage with the IT team to ensure timely delivery
Manage vendors to conduct User Acceptance Testing
Ensure solutions are adopted as per design