RB - RP&F:Customer Experience and Technology Team

About the role

Ensure consistency, correctness of all customer interactions in the form of email/sms/welcome letters/whatsapp/physical letters Own the communication lifecyle of the customer - recommend changes in the process, content Document comprehensive Business requirement documents, alogn with BSG, to be shared with the technical team for development

What you'll do

• Ensure consistency, correctness of all customer interactions in the form of email/sms/welcome letters/whatsapp/physical letters
• Own the communication lifecyle of the customer - recommend changes in the process, content
• Engage with the IT team to ensure timely delivery
• Manage vendors to conduct User Acceptance Testing
• Ensure solutions are adopted as per design

What you need

• 13–15 yrs of experience
• Communication
• Any graduate