Recurring Services Ops Adoption Leader

About the role

The role drives operational readiness, execution discipline, and measurable performance outcomes to accelerate recurring growth, improve customer onboarding speed, and ensure sustainable adoption at scale. Global Services, Service Operation, IO/CEA Position reporting to Services Operations, IO/CEA Travelling Approximately 10%-20% within the zones of the responsibility.

What you'll do

• Lead EcoCare deployment and run mode execution, ensuring countries are operationally ready, teams are enabled, and execution models are consistently applied
• Oversee the Hypercare phase by promptly establishing war rooms following the launch
• Perform end-to-end gap analysis versus execution playbooks (EcoCare, Digital Services, ETE), identify root causes
• Establish and sustain execution governance (war rooms, cadence reviews, dashboards) to ensure predictable delivery and early issue detection
• Own and drive operational KPIs (by country and product line), including backlog age, connection rate, TTDA, onboarding cycle time

What you need

• 5–9 yrs of experience
• Reporting
• Coordination
• IoT
• Process improvement
• Customer success
• Problem solving
• Any graduate