Regional DP Quality Improvement Manager

About the role

The Regional DP Quality Improvement Manager is responsible for driving service quality, process adherence and continuous improvement across the regional DP First Mile and Last Mile network. The role monitors end-to-end shipment lifecycle performance across Service Centres and delivery locations, identifies service-quality gaps and drives corrective actions with branch, area and regional operations teams.

What you'll do

• Key Performance Indicators (KPIs)
• PDA fill rate / availability vs. approved requirement
• Pickup / delivery SLA performance supported by PDA network
• Deliveries / pickups per PDA, manpower utilisation
• Cost per shipment / delivery and productivity-linked cost improvement

What you need

• 5–8 yrs of experience
• Last-mile delivery
• Logistics
• Excel
• Root cause analysis
• Data analysis
• MIS reporting
• MBA

Good to have

• Supply chain
• Talent management
• Lean
• KYC
• Reconciliation
• SOP writing