Regional Is Operations Leader - R&D Apac

About the role

Reporting directly to the Regional IS operations Manager APAC and functionally to the Global IS Operations Manager - R&D, the Regional IS Operations Leader APAC will o versee the IS operation service delivery for his region and communicate regularly in relevant regional instances, especially to deploy Group IS/IT policies, standards, and procedure level to R&D stakeholders.

What you'll do

• Reporting directly to the Regional IS operations Manager APAC and functionally to the Global IS Operations Manager - R&D
• Analyse user survey for his region, identify improvement action, drive some of them
• Analyse usage monitoring of licenses in his region and propose some actions plan to minimize license denials
• Communicate status regularly to users and R&D / D&IS management
• Create Major Breakdown reports after resolution with lesson learnt and action plan to avoid same incident again and/or increase resolution time

What you need

• 6–8 yrs of experience
• Coordination
• Reporting
• Process improvement
• Preventive maintenance
• Performance testing
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• ITIL