highlisted
Sign in

Relationship Manager, Merchant Support

ClarityPay·Bengaluru

Pay not stated2–3 yrsFull-time
Apply on ClarityPay's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

We’re looking for an experienced Merchant Support Specialist to own complex and escalated disputes across ClarityPay’s merchant and customer channels. This is a high-trust role at the intersection of Servicing, Risk, Compliance, and our merchant partners. You’ll bring sound judgment, a calm and empathetic manner under pressure, and the ability to turn individual disputes into insights that reduce friction for everyone.

What you'll do

  • Dispute Resolution & Case Investigation
  • Serve as the primary point of contact for escalated merchant and customer disputes and transaction-related concerns
  • Investigate and analyze disputed transactions by gathering evidence from merchants, reviewing customer claims, and examining account and transaction history
  • Handle the most complex, sensitive, or high-value cases escalated from Level 1 support, exercising independent judgment within established guidelines
  • Merchant & Customer Liaison

What you need

  • 2–3 yrs of experience
  • Compliance
  • CRM
  • Reporting
  • SOP writing
  • Diploma or B.Com or BBA

Similar jobs

Senior Executive - Bancassurance

HDFC ERGO General Insurance·Bengaluru

Can I apply
Open to any education · Mid level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On HDFC ERGO General Insurance's site: short form, ~5 min
Early: posted 1 h ago on their own site

Senior Finance Executive – R2R (Record to Report)

Kapture CX·Bengaluru

Can I apply
Needs CA Intermediate or CMA or MBA · 4–8 yrs
Pay
₹6 L–₹8 L a year
Source
From the company's careers page · today
How to apply
On Kapture CX's site: short form, ~5 min
Early: posted 1 h ago on their own site5-day week