Representative Lead, BPS Client Service & Support

About the role

Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team. Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing. Own end-to-end access request coordination, including follow-ups and stakeholder communication.

What you'll do

• Perform other related duties and special projects as assigned
• Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team
• Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing
• Own end-to-end access request coordination, including follow-ups and stakeholder communication
• Track access requests through to completion and provide timely status updates and confirmations to requesters

What you need

• 7–13 yrs of experience
• Customer service
• ServiceNow
• IAM
• Linux
• Communication
• Internal controls
• Any graduate