Resident Services Engineer (on-site)

About the role

The role requires a strong background in systems and network administration, coupled with a solid understanding of how Verimatrix products integrate into integrated customer solutions. A successful candidate will be proactive in preventing issues from arising and will notify customers when necessary.

What you'll do

• Handle customer cases through the portal and on-call, responding in a timely and professional manner to achieve high Customer satisfaction
• Participate in a 24/7 on-call rotation as part of a global support model
• Troubleshoot and solve complex production issues from an application, database, and network perspective
• Use concrete data to perform root cause analysis
• Create knowledge base articles regularly and update any outdated articles

What you need

• 8–10 yrs of experience
• Python
• Linux
• Grafana
• Site execution
• Root cause analysis
• CCNA
• B.Tech or B.E.

Good to have

• Docker
• Oracle Database
• Postman
• Elasticsearch