Retail Operations: Axis Phone Banking Officer

About the role

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products

What you'll do

• � Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time
• � Delivering service with requisite courtesy and accuracy
• � Demonstrating complete onus to customers� queries / problems
• � Adhering to product and process requirements with nil errors
• � Escalating customer issues to the right internal stakeholders

What you need

• 2–4 yrs of experience
• Sales
• Upselling
• Cross-selling
• Employee engagement
• Any graduate