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RMM Subject Matter Expert

ProVal Technologies·Noida

Pay not stated5–10 yrsFull-time
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About the role

We are looking for an RMM Subject Matter Expert to serve as a trusted technical advisor to our MSP clients. You will work directly with client teams to assess, configure, optimize, and get the most out of their RMM environments — primarily ConnectWise Automate and NinjaRMM.

What you'll do

  • Serve as the primary RMM technical advisor for assigned MSP clients, building trusted relationships through consistent expertise and responsiveness
  • Assess client RMM environments and deliver structured recommendations for configuration, optimization, and best-practice alignment
  • Lead platform onboarding, migrations, and major configuration projects for clients moving to or expanding their use of ConnectWise Automate or NinjaRMM
  • Conduct client-facing reviews, walkthroughs, and training sessions to drive platform adoption and capability
  • Troubleshoot complex RMM issues across monitoring, alerting, patching, and agent management

What you need

  • 5–10 yrs of experience
  • Communication
  • Any graduate

Good to have

  • PowerShell

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