RO:RL - Operation CPC Customer Service - Retail

About the role

The CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised. They are also responsible for handling of escalations. They are responsible for addressing all customer service requests and closure in timely manner.

What you'll do

• Ensure servicing customer queries and requests post disbursement of loans, esp. to walk - in customers at RAC Service Desks
• Handle customer complaints and escalations and ensure adherence to TAT and QoC
• Ensure Cross Sell – Service to Sales

What you need

• 7–9 yrs of experience
• Customer service
• Escalation handling
• Sales
• Cross-selling
• BBA or MBA