Sales Support

About the role

We are looking for a seasoned Head of Sales Operations to lead and scale all backend and support operations for the sales function in a payments-focused fintech organization. The role is responsible for building robust sales operations that support enterprise merchant onboarding, commercial rate changes, invoice clearances, backend merchant operations while ensuring regulatory compliance, operational efficiency, and scalability.

What you'll do

• Sales Operations & Merchant Enablement
• Own end-to-end sales backend operations for merchant acquisition (SME, mid-market, and enterprise)
• Support sales teams across payment gateway, UPI, card acquiring, and value-added services
• Design and manage SOPs for lead flow, merchant onboarding, activation, and go-live processes
• Improve onboarding TATs and merchant activation rates

What you need

• 12–18 yrs of experience
• Sales
• CRM
• MIS reporting
• KYC
• AML
• SOP writing
• B.Tech or B.E. or B.Com or BBA or MBA

Good to have

• POS