Salesforce Service Cloud - Developer

About the role

Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. A workplace culture that fosters creativity, diversity and autonomy Seeking a Salesforce professional with 6+ years of experience and strong, recent hands-on expertise in Service Cloud.

What you'll do

• Design, configure, develop, and support end-to-end case lifecycle processes: case creation, classification, prioritization, assignment, investigation, escalation
• Implement Case Management features including record types, page layouts, queues, assignment rules, auto-response rules, escalation rules, case teams, parent/child cases
• Configure Email-to-Case and Web-to-Case, email threading, routing, attachment handling, and exception scenarios
• Implement Omni-Channel routing, presence statuses, service channels, queues, capacity, and skills-based routing where required
• Customize Service Console with workspace tabs, utility items, macros, quick text, split views, and agent productivity features

What you need

• 6–11 yrs of experience
• Salesforce
• Git
• CI/CD
• Root cause analysis
• VBA
• ERP
• Any graduate

Good to have

• Agile
• Reconciliation