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SBU Head - CRM (Customer Experience & Post-sales)

Adani Group·Mumbai

Pay not stated5–9 yrsFull-time

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About the role

The Lead - Cluster CRM is responsible for managing all post-sales customer interactions and ensuring a seamless customer experience for assigned sites. This role oversees end-to-end customer relationship management, including sales documentation, collections, and issue resolution, from the booking stage through to customer handover.

What you need

  • 5–9 yrs of experience
  • CRM
  • Sales
  • Customer service
  • Escalation handling
  • SOP writing
  • Facility management
  • MBA or BBA

Good to have

  • Branding

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