SDA Team Member L1

About the role

The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Zero non-conformance on timelines with respect to the client/ stakeholder requirements Customized dashboards as per client and functional requirements Zero non-conformance on security or compliance requirements

What you'll do

• Ensure high levels of customer service through contract compliance and issue resolution
• Ensure SLAs are met and exceeded in the account
• Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests
• Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed
• Identify potential SLA misses and escalate them according to the defined procedure

What you need

• Customer service
• Escalation handling
• MIS reporting
• Any graduate