SDM - RCM

About the role

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change.

What you'll do

• Execute day to day activities, planning of deliverables as per availability of agents
• Overseeing and driving all team members and their activities towards every client account
• Ensure the team meets the required SLAs, both in terms of production and quality of work
• Identify issues and proactively plan on resolution for clients and accounts
• Handle client escalations, participate in client calls and status meetings as per required, and ensure proper feedback is communicated to the respective stakeholders

What you need

• 1–3 years in customer support & success
• Customer service
• Problem solving
• Escalation handling
• Employee engagement
• MBA