Sea Logistics Customer Care Specialist, Export

About the role

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.

What you'll do

• Play a key role in transporting goods, optimising processes, and fulfilling our customers' promises
• Support customers by providing helpful information, answering questions, + responding to complaints
• Provide front line support for customers to ensure customer satisfaction with our products, services + features
• Drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC)
• Establish + strengthen operational relation to customer contact(s) through daily interactions

What you need

• 3–6 yrs of experience
• Customer service
• Logistics
• Escalation handling
• Sales
• Problem solving
• Any graduate