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Security Managed Services Engineer (L1)

NTT Data·Mumbai

Pay not statedFresherFull-time
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About the role

The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group.

What you'll do

  • Monitors client infrastructure and solutions
  • Identifies problems and errors prior to or when they occur
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems
  • Provides telephonic or chat support to clients when required

What you need

  • Open to freshers
  • ITIL
  • Chat support
  • Firewalls
  • B.Tech or B.E.

Good to have

  • Network security
  • CCNA

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