Senior Account Manager

About the role

We are seeking an analytical and strategic Senior Account Manager to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts. You will own the full success lifecycle—from onboarding to renewal and expansion—ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.

What you'll do

• Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem
• Proactively identify business goals and align them with platform capabilities
• Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies
• Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales
• Monitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights

What you need

• Sales
• Customer success
• Roadmapping
• Communication
• Any graduate